Privacy Policy

AgentDesk AI processes account identity, subscription status, agent settings, business knowledge supplied by clients, visitor messages, voice transcriptions and contact details submitted through deployed widgets.

Information is used to provide AI chat and voice services, operate client workspaces, capture requested callbacks, secure the service, measure usage and support billing.

AI requests may be processed by OpenAI, voice interactions by the administrator-selected provider such as ElevenLabs or Retell AI, infrastructure by Cloudflare and payments by the configured payment provider. Each provider processes information under its own terms and privacy commitments.

Operational records are retained while an account is active and as needed for security, billing and legal compliance. Clients may request export or deletion by contacting the administrator. Deletion requests may exclude records that must legally be retained.

Provider credentials are stored as protected server-side secrets. Client data is separated by authenticated account ownership checks. No internet service can guarantee absolute security.

Visitors should not submit sensitive personal, financial, medical or government-identification information through an AI agent. Voice features require browser microphone permission.